Privacy Policy

We, the plugn team, welcome you to our website/platform and thank you for your trust in our outstanding services. Firstly, we would like to inform you that we are fully aware of the business owner’s full rights and are keen to ensure the fulfillment of those rights as he contracts with Plugn.

We always strive to keep the confidentiality and privacy of the business owner's information and data, following the privacy policy mechanism and confidentiality of information in Plugn. We, therefore, note you that following the Employment Agreement between you as a business owner or user, and Plugn as a company, this document informs you of the privacy policy and Confidentiality Of The Information applicable in plugn and that in accordance with the Articles of Information and Technology Laws, {Country} we have established this policy.

Plugn (collectively "bawes", "we", "us" or "our") operates the website and the Plugn applications (hereinafter referred to as the "Service"). Our Privacy Policy explains how we collect, use, disclose, transfer, store, retain and protect or otherwise process information that applies to our Service, and your choices about the collection and use of your information when you (whether you are a person acting as a sole proprietor or on behalf of another business entity) apply or sign up for Plugn and other services through our Plugn or Bawes’ website or applications (collectively, “Services”). This policy sets out how Plugn collects and uses the information we collect about you when using the Plugn services. This policy also explains the choices that you can make about the way that we use your information.

This Privacy policy applies to all information collected in connection with your access to and use of our Services. Kindly, read this Privacy Notice carefully before using our services. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.

Interpretation: The words are not case-sensitive. The following definitions shall have the same meaning regardless of whether they appear singular or plural.


Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Account means a unique account created for You to access our Service or parts of our Service.

Usage Data are the data collected automatically either generated by the use of the services or from the Service infrastructure itself or the solutions we provide.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Plugn, Kuwait.

Website refers to Plugn, accessible from

Cookies are small pieces stored on your device (computer or mobile or any medium)

Country refers to Kuwait

'You' means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Processing means any operation or set of operations that is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction; means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.

A personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored**,** or otherwise processed;

Third-Party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;

‘consent’ of the data subject  means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

Information we collect and its usage:

We collect the following types of information about you mentioned below:

Information you provide us directly:

  • While using our solutions/services, we may ask you to provide us with certain types of personally identifiable information that can be used to contact, identify, or serve you better with our services.
  • Personally identifiable information for Store owner: They may include anything such as Email Address, Phone Number, Business/store Name, username, password, currency type, business location, password, store URL, Cookies, IBAN for the reason of electronically link the bank account with each payment method, Billing info, Invoice, your Address, or any other shop/store/business details, etc.
  • Personally identifiable information for users: They may include anything such as Email Address, Phone Number, Transaction, Delivery/billing address, username, password, Previous records, Usage pattern, Business/store Name, your name, store URL, password, business location, Cookies and Usage Data, Billing info, Invoice, IBAN only for the reason of electronically link the bank account with each payment methods, your Address, or any other shop/store/business details, etc.
  • Identifiable information for stores: They may include anything such as store name, customer ID, Business address, products and services, tagline, currency type, email, phone number, domain, opening hours, staff details, etc.

Usage data:

  • We can also collect information that your browser sends whenever you visit our services or you access the services by or through or via a mobile or any other type of device. They may include information such as browser type, browser version, your computer's Internet Protocol address (i.e., IP Address) the pages of our services that you visit, the time, place(location) and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • When you access the service with a device, these usage data may include but are not limited to information such as the type of mobile/computer device you use, your device unique ID, the IP address of your device, your device's operating system, the type of device Internet browser you use, unique device identifiers and other diagnostic data.
  • We use cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies Information:

  • Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our services.
  • We use cookies and similar tracking technologies to track our service's activity and hold certain information.
  • You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
  • Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Use of Data:

Plugn uses the collected data for the various purposes:

  • To provide and maintain our services
  • To notify you about the changes to our services
  • To monitor the usage of our services
  • Preventing frauds and risk
  • Providing reporting and analytics
  • Assisting us in marketing, advertising, or other communications.
  • To allow you to participate in interactive features of our services when you choose to go for.
  • To provide you with customer support.
  • To detect, prevent and address/identify the technical issues, faults, etc.
  • To provide you with the news, special or seasonal offers, and general information about other services, products, technologies, and events which we offer that are either similar or non-similar to those that you have already purchased/subscribed about unless you have gone for or opted not to receive such information.
  • To gather analysis or valuable information so that we can improve our services.

Processing of Data

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at and be sure to include your name, testimonial location, and contact information.
  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
  • To send administrative information to you. We may use your personal information to send you a product, service, and new feature information, and/or information about changes to our terms, conditions, and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
  • To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences.
  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Website, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information.

Sharing of Information:

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share the data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Place API). To find out more about Google’s Privacy Policy, please refer to this link.
  • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Retention of Data:

Plugn will retain your data only for as long as it is necessary for the purposes set out in this privacy policy as above. We will retain and use your data to the extent necessary to comply with our legal obligations and resolve disputes, enforce our legal agreements and policies.

Plugn will also retain the usage data for internal purposes i.e., analysis. They're retained for a shorter time, except when they are used to strengthen the security and improve our services' functionalities if we are legally obligated to retain this data for a longer period.

Transfer of Data:

Your information, including the personal data, may be transferred to and maintained on systems/computers/devices located outside of your state, country, or any other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. As we operate in multiple countries, we provide service to, we process your data here.

Plugn takes all these steps reasonably necessary to ensure your data are treated securely and according to this privacy policy. No transfer of your data takes place to an organization or a country unless there're adequate controls in place. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

In case if Plugn is involved in an acquisition, merger, or asset sale, your data may be transferred.

In case if Plugn requires you to disclose your content by laws of {Civil Law system of Kuwait} or in response to valid requests by public authorities of {Kuwait}. i.e., court, etc.

Security of Data:

Our teams work tirelessly to protect your information and ensure the security and integrity of our services. The security of your data is important to us but remember that no way of transmission over the internet or the method of electronic storage is very secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

Service partners/providers:

We may employ third-party companies and individuals to facilitate our service i.e., service providers, provide the service on our behalf, perform service-related service or assist us in analyzing how our service is used. They've access to your data to perform these tasks on our behalf and are obligated not to use or disclose for any other purpose.

Children's Privacy:

Plugn doesn't knowingly collect or solicit data from children under the age of 13 according to laws of the country and the service and its content are not directed or intended at children under the age of 13. If in case we unknowingly collect the information from a child under the age of 13, that is without parental consent, we will delete that data as soon as possible.

If you think that some data we might have collected from or about children under the age of 13, Please contact us at:

Updates to Privacy Policy:

This privacy policy is subject to get changed anytime by us. We will notify you via email or any other platform on a prominent notice of our service, before the change, becoming effective, updating the effective date, etc. Please review this privacy policy periodically for if there're any changes.

Changes to this privacy policy are effective when they're posted on this website.

Applicable law and legislation :

This employment agreement is governed and formulated in accordance with the applicable laws, regulations, and legislation in the Country, and is fully regulated by the legislation of the authorities in the Country.

Contact us:

If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at